1. Are you a Schaefer Mortgage Customer? Yes No

2. What did you come to the SMC website to do or look for today?

3. Did you find what you were looking for? Yes No

If no, please tell us what you were looking for but could not find:

4. Please rate how easy the site was to use and find information:
Not at all easy to use/find info Somewhat easy to use/find info Neutral Easy to use/find info Very easy to use/find info

5. Please rate your level of satisfaction with the website:
Not at all satisfied Somewhat satisfied Neutral Satisfied Very satisfied

If you were not satisfied, please let us know why:

6. Please rate your likelihood of visiting/using the site again:
Will never use the site again. Might use the site again. Neutral Will use the site again. Definitely will use the site again.

7. Please rate your likelihood of recommending the site to family/friends:
Would not recommend the site. Might recommend the site. Neutral Will recommend the site. Definitely will recommend the site.

8. Please give us your thoughts on the newly designed SMC website.

9. Do you have any additional suggestions of things we could add,
delete or change about the website to better meet your needs?